Return Policy

We want you to love your purchase from Cktuing.
If you’re not completely satisfied, we’re here to help.

Return Eligibility

We accept returns within 14 days of the delivery date, under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • You must provide proof of purchase (order number or receipt).

  • Due to hygiene and safety, we cannot accept returns on opened or used beauty and skincare items, unless they are damaged or defective.

How to Initiate a Return

  1. Email us at contact@cktuing.com with your order number and reason for the return.

  2. If approved, we will send you return instructions, including the return shipping address.

  3. Ship the product back to us within 7 days of receiving return instructions.

Please note: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

Damaged or Defective Products

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Provide:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

We will gladly replace the item or issue a full refund, depending on your preference and product availability.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable, unless the return is due to our error.

Non-Returnable Items

  • Opened or used products

  • Clearance or final sale items

Questions?

We’re here to help!
📧 contact@cktuing.com
🌐 www.cktuing.com